Help Centre
Gaming should stay fun, so you get tools to control your time and money. Turn them on in your account whenever you like.
Which studios run the live tables?
Our live tables come from Evolution, Pragmatic Play Live, Stakelogic Live, OnAir Entertainment and BetGames.
Is there a no-deposit offer?
No deposit needed. Our free prize game is open to you each day.
How fast will my withdrawal arrive?
With most methods, your payout lands in 1 to 4 hours. Bank wire can take up to 12 hours.
What are La Malbaie Originals games?
La Malbaie Originals are games we make ourselves, and you won't find them in any other lobby. Find them in the Originals row on our home page.
How is my account kept secure?
Your first deposit only clears once we complete KYC and geolocation verification. Choose a password that's tough to crack, and don't give anyone your sign-in info.
Do you charge fees?
No. You pay no casino fees when you deposit or withdraw.
How do I close my account?
Go to your account settings and use the self-exclusion or account closure tools. Or email [email protected] and we'll close it for you.
Is there a minimum or maximum withdrawal?
There is no minimum withdrawal, so even C$0 is allowed as a floor. We state no withdrawal limits at the top end.
Your limits
- Deposit, wager and stake limits
- Reality checks and play-time alerts on screen
- Set a cooling-off period that runs from 24 hours to six weeks
- Self-exclusion, plus full account closure
- Short self-assessment quiz to check your playing habits
- Identity (KYC) and geolocation checks run before you can deposit
- Limit decreases kick in instantly; increases take 24 hours