How We Handle Your Data
What data do you collect?
1.1 To run your account, we store your date of birth, full name, phone number, email and home address.
1.2 Verification data: identity documents and proof of address, which we use for KYC and AML checks.
1.3 Payment data: the methods you use to deposit and withdraw, amounts and transaction history.
1.4 Play data: games played, bets, wins, limits set and bonus use.
1.5 Technical data: IP address of your connection, browser and device information, and the location detected by geolocation checks.
1.6 What you tell our support team when you email them.
On what legal grounds do you process my data?
2.1 To run our agreement with you.
2.2 To comply with Canadian requirements for age verification, identity checks and anti-money laundering.
2.3 Where our legitimate interests apply, for example fraud prevention and keeping the site working properly.
2.4 Based on your consent, for marketing messages and for non-essential cookies. You can take that consent back whenever you like.
Can this page change?
3.1 Yes. Whenever the way we handle data changes, we revise this page and display a new date. We also notify you by email of any major change.
Why do you use my data?
- To open and run your account.
- We confirm your age, ID and location ahead of any deposit.
- To handle deposits and withdrawals.
- To run responsible gaming tools such as limits, reality checks and self-exclusion.
- Spotting fraud, money laundering and bonus abuse.
- To answer your emails and complaints.
- To send offers, if you agree.
Who do you share it with?
5.1 Payment providers that process the money going in and out of your account.
5.2 Verification and geolocation partners, which check your age and identity and determine where you are.
5.3 Service providers that host our site, supply games, send emails or run analytics.
5.4 Authorities, where required by law.
5.5 We do not sell your data.
Does my data leave Canada?
6.1 Some partners hold or handle data outside Canada. Under contract, they must give it protection comparable to what Canadian law requires.
What are my rights over my personal data?
7.1 You may request that we:
- send you a copy of whatever personal data we keep about you
- correct any wrong or out-of-date details
- delete your data, where the law allows
- stop using it for marketing or for our legitimate interests
7.2 Send your request to [email protected]. We may ask you to confirm your identity before we handle it.
How long do you keep it?
8.1 Your data stays with us while the account is active. Once the account is closed, we retain it for whatever period Canadian AML, tax and gaming rules demand.
8.2 After that period runs out, we erase it or anonymize it.
Do you use cookies?
9.1 Yes. You can find every cookie we use on our Cookies and Tracking page, together with instructions for controlling them.
How do I control marketing?
10.1 Promotional messages go only to players who have consented to receive them.
10.2 Want fewer emails? Opt out in your account settings, hit unsubscribe in any message we send, or write to us.
10.3 Players who have self-excluded are sent no marketing.
Do you collect data from minors?
11.1 No. Our site is for players 19 and over only.
11.2 Any account we discover belonging to a player younger than 19 gets closed and its data erased, unless legal rules require us to retain it. Details are on our Age Verification page.
What measures protect my personal information?
12.1 We encrypt data in transit, limit staff access to what each job needs, and monitor our systems.
12.2 Pick a password nobody could guess, and keep it private.
Who do I reach with questions about my data?
13.1 Email [email protected] with your question or request.