Age Verification

Who is allowed to play at La Malbaie Casino?

1.1 Adults aged 19 and over only. Opening an account, depositing, playing any game or claiming any offer, our daily free prize game included, requires you to be 19+.

1.2 Players can join only from regions whose laws allow gambling. We follow Canadian requirements to stop money laundering and to confirm each player's age and identity.

1.3 It is a breach of our Terms & Conditions to open an account if you are under 19, or to open an account on behalf of anyone under 19.

What if a player turns out to be under 19?

2.1 We lock the account immediately. No more play, deposits or withdrawals.

2.2 Any winnings are cancelled, and bonuses, spins or casino credits are removed from the account. Deposits are refunded through the same method used to make them.

2.3 The account is closed permanently, and we check for any linked accounts.

2.4 If an adult let a child play using their account, we close that adult's account too.

As a parent, how do I block gambling sites at home?

3.1 Install blocking software such as Gamban / GamBlock. It keeps gambling apps and websites from loading on the devices you protect.

3.2 Phones, tablets, computers and game consoles all come with parental controls, so switch them on. Content filters are also available from many home routers and internet providers.

3.3 Speak openly with your kids about gambling. Tell them that casino games favour the house, so over time the house comes out ahead.

How is my age verified?

4.1 Registration requires your date of birth, and nobody under 19 can complete it.

4.2 Before you make any deposit, we electronically verify your date of birth, name and address against trusted data sources.

4.3 Where that check is unable to verify your age, you must provide a valid government photo document before depositing or playing.

4.4 We match the name and date of birth on your documents with the name on your payment methods.

4.5 We run fresh checks whenever something suggests a player may be under age, such as a tip-off or unusual account activity.

How do I stop minors from playing casino games on a device we share?

5.1 Sign out each time you finish a session.

5.2 Turn off saved passwords and login autofill in your browser and on your phone.

5.3 Lock the device using a PIN, a password, a fingerprint or face recognition.

5.4 Keep payment cards, banking apps and digital wallets such as Apple Pay and Google Pay locked and out of reach.

5.5 On computers and tablets shared at home, give every family member their own user profile.

How do I report a concern about underage play?

6.1 Send an email to [email protected] using Underage Concern as the subject line. Include anything that could help us identify the account, for example a username or email address.

6.2 We look into every report, act on it straight away and reply by email.

6.3 For more on our safer play tools, see our Responsible Gaming page.